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Event Details
FtOCC Technician Certification (trixbox Pro)
FtOCC Technician is a three-day technical certification course designed to train resellers and consultants to support their clients running trixbox Pro. Taught by Fonality technical support instructors and designed for Linux system administrators, FtOCC Technician dives deep into platform and application installation, carrier setup and integration, network configuration, echo causes and remedies, and other common issues. Upon completion of this course qualify to become a Fonality Reseller and earn increased discounts on Fonality products and support.
What Do You Get?
- Free trixbox Pro demo kit with Call Center Edition and support
- Discounts on trixbox Pro licenses*
- Discounts on Fonality support*
- FtOCC Certified polo, tshirt, and hat
* Upon acceptance into Fonality's Ultimate Channel Program.
During the course, we will cover:
- Tier 1 and Tier 2 level troubleshooting
- LAN & WAN environments
- Proper system hardware configuration
- trixbox installation guidelines
- IP phone and SIP provisioning
- Proper router and firewall configuration
Who Should Attend?
- Resellers and consultants growing their trixbox businesses
- Linux technicians and engineers
- Fonality Certified and Premium resellers
NOTE: A practitioner’s knowledge of Linux is required. Without it, you will likely not gain much value from the class, as we start day one from the Linux command line interface and build from there. In particular, the hands-on laboratory exercises will require a comfort with basic CLI commands, simple scripting, and the ability to quickly scan and analyze system and application logs.
Course Objectives:
- Install and configure trixbox Pro with confidence
- Resolve installation, administration, and usage problems more quickly
- Provision your own phones, thereby decreasing the turnaround time required for add-on phones and devices!
- Experience fewer problems by avoiding the usual "beginner" mistakes!
- Have an in-depth understanding of how trixbox works (product, process, policy, protocol)
- Receive full reseller discounts (for signed Certified and Premium resellers only)
Full course details including a schedule can be found here
When & Where
IBM Palisades Conference Center
334 Route 9W
Palisades,
NY 10964
Monday, December 7, 2009 at 9:00 PM - Thursday, December 10, 2009 at 5:00 PM (ET)
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Hosted By
Fonality trixbox
trixbox® is an IP-PBX software solution designed for small and medium-sized businesses. trixbox comes in two flavors: the open-source community edition and a hybrid-hosted, commercially-proven solution.
